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Gas Industry Gives Gardening a Go for Love Your Landscape Day

Gas Industry Gives Gardening a Go for Love Your Landscape Day image

Phoenix Natural Gas and the Utility Regulator recently joined forces to participate in an environmental initiative at Clandeboye Estate as part of Business in the Communityís Love Your Landscape Day on 12th October.

The event, organised by Business in the Community, aimed to encourage businesses to support the beautiful landscape across Northern Ireland through employee supported volunteering.

As part of its corporate social responsibility programme, Phoenix Natural Gas invited the Utility Regulator to collaborate on the conservation project at Clandeboye Estate in Bangor.

Working with members of The Conservation Volunteers Northern Ireland, a team of 20 volunteers from both organisations spent the day carrying out coppicing and propagation of Osier Willow within the grounds of the Estate, the only willow nursery of its kind in Northern Ireland.

Adele Boyle, Corporate Affairs Executive at the Utility Regulator and project volunteer, said, “The Utility Regulator exists to protect the interests of energy and water consumers. It was therefore a privilege to take part in this volunteering opportunity, making a positive contribution to the community. Events such as this demonstrate our aspiration to be a responsible organisation which takes part in activities that contribute to the wellbeing and sustainability of local communities. Together with Phoenix Natural Gas, the team planted over 2,000 trees, which will provide a long lasting benefit to the Conservation Volunteers project at Clandeboye Estate.”

The activity was part of a nationwide Love Your Landscape Day volunteering programme which saw thousands of employees across the UK participate in local environmental projects with the aim of maintaining and improving local landscapes.

Geri Wright, Phoenix Natural Gas Communications Manager said, “Phoenix Natural Gas is actively engaged in a corporate social responsibility programme which seeks to give back to the communities which we serve. We do this in a number of ways through our own initiatives and also in association with Business in the Community, with whom we have enjoyed a long standing relationship and undertaken various community activities.

“Love Your Landscape Day was a fantastic opportunity for us to partner with the Utility Regulator and demonstrate our environmental commitment to the local community. Volunteers from both organisations had a fantastic day and the impact that this work has had on the Estate will continue to be felt for years to come. It’s this kind of partnership working that Phoenix Natural Gas is proud to be involved in and we thank Business in the Community for putting together such a great and rewarding initiative.”

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.