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Natural Gas a Great Prospect in Ballygowan

Natural Gas a Great Prospect in Ballygowan  image

Strangford MLA, Mr Philip Smith, this week met with Mrs Colleen Patton of Prospect Park in Ballygowan who recently became the first customer connected to the Phoenix Natural Gas network as part of a major 60 million pound extension project to bring natural gas to 13 towns across County Down.

Mr Philip Smith MLA, commented, “Since Phoenix Natural Gas announced a major expansion project last year to bring natural gas to County Down, this has been a highly anticipated project, particularly within Ballygowan as the first of 13 towns to avail of the new utility.”

“Having consulted with Phoenix Natural Gas throughout the various stages of this project, I am pleased that the company has been working with the people of Ballygowan to deliver an efficient works programme and that the project is progressing on schedule. Over 650 properties are now able to connect to the natural gas network, with a further 600 going live by March 2017.”

“I am delighted that customers in Ballygowan are now able to connect to the natural gas network and I congratulate Mrs Patton on being the first customer to install natural gas in her home. I look forward to seeing many more homes and businesses in the Ballygowan area availing of the many benefits natural gas can bring, as well as improving the utility infrastructure of the local area.”

Speaking about her experience using natural gas, Mrs Colleen Patton said, “I had oil heating in my home for many years but the system was becoming inefficient and increasingly expensive to run. When I heard that natural gas was soon going to be available in my area I was keen to find out more. The natural gas connection and installation process was very straightforward and my home is now so much cosier, with instant warmth and a constant supply of hot water.”

“The freedom with natural gas is fantastic- I don’t need to worry about re-ordering or running out of fuel and I am enjoying the extra space I have in my home and garden having removed my old oil tank and boiler.”

“I also chose to install the new Wave Smart Control which means I can programme the controls for central heating and hot water using a smart phone or tablet. It’s so simple to use and allows me to track my usage so I can have greater control over my home heating bills. I will certainly be recommending Phoenix Natural Gas to my family, friends and neighbours.”

Ballygowan is the first town to have natural gas available for homes and businesses in the area as part of the expansion project. Additional towns set to benefit from natural gas include Annahilt, Ballynahinch, Castlewellan, Crossgar, Downpatrick, Dromore, Drumaness, Dundrum, Hillsborough, Newcastle, Saintfield and Spa.

For more information on the benefits of natural gas visit

(Pic): Mrs Colleen Patton of Prospect Park in Ballygowan is congratulated by Strangford MLA Mr Philip Smith and Neil McCracken, Domestic Sales Manager at Phoenix Natural Gas, on being the first customer to connect to the natural gas network as part of a major expansion project by the company to extend the pipeline to 13 towns across County Down.

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.