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Natural Gas Speeds in to Ballygowan with Phoenix Road Show

Natural Gas Speeds in to Ballygowan with Phoenix Road Show image

Phoenix Natural Gas is set to pull into Prospect Road in Ballygowan this month for the first in a series of residential road shows to inform local homeowners of the benefits of natural gas and showcase the many products on offer to improve home heating systems.

The Phoenix Natural Gas Information Van will be stationed at Prospect Road on Thursday 26th January 2017 from 11am – 8pm.

Local residents will have the opportunity to speak with their local Phoenix Energy Advisor to learn more about the benefits of natural gas, enjoy light refreshments and view a range of boilers and smart control systems for the ultimate home heating experience.

Peter Matthews, Energy Advisor at Phoenix Natural Gas said, "With natural gas now live in over 650 properties in Ballygowan, and a further 600 scheduled to be connected by March, we are keen to ensure homeowners in the area have all the information they need to help them consider natural gas."

"Our initial information shop in Ballygowan town centre last summer was a huge success and, now that natural gas is available in the area, we want to show residents the options they have available when installing natural gas and answer any questions they might have about any aspect of installation."

"Natural Gas is all about ease and efficiency and the idea behind this road show is that we are effectively taking the product to homeowners and making it as easy as possible for them to make the switch to natural gas. I look forward to meeting the residents Prospect Road on our first visit to the town on 26th January."

The Phoenix Natural Gas road show is scheduled to take place at other locations in the Ballygowan area over the coming weeks.

To arrange a personal appointment with an Energy Advisor to visit you in the comfort of your own home, please contact Phoenix Natural Gas on 03454 55 55 55.

(Pic): Phoenix Natural Gas Energy Advisor, Peter Matthews, gets set to host the first in a series of residential road shows in Ballygowan to inform homeowners of the many benefits of natural gas and showcase products on offer for the ultimate home heating experience. The Phoenix Natural Gas Information Van will be stationed at Prospect Road on Thursday 26th January 2017 from 11am – 8pm.

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.