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Phoenix Natural Gas Supports Energy Saving Week

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A UK survey that included households in Northern Ireland found that householders are hiding under blankets, duvets and jumpers instead of taking simple steps to make their home warmer this winter.

To launch the 17th annual Energy Saving Week in N Ireland, research from the Energy Saving Trust has found that 42 per cent of us avoid switching on the heating during the colder spells because of worries about energy bills; with more than a third of us also saying we find it difficult to keep our homes as warm as we’d like.

However, many of us are failing to undertake the simple tasks that could prevent us reaching for blankets, duvets and winter woollies in a bid to keep warm. 

Surprisingly, people under 35 years old are almost 3 times more likely to use a blanket to keep warm than people over 55. In fact, 65 per cent of us will put on a warm jumper indoors, and 42 per cent of us will cover ourselves with a blanket.

By comparison, only 15 per cent have already draught-proofed their home in preparation for winter and only 7 per cent intend to draught-proof.

Patrick Thompson, Energy Saving Trust Northern Ireland said: “Pulling on a jumper or using a blanket is a sensible idea to stay warm and keep bills down. However, the fact that 40 per cent of us are worried about being able to keep our homes warm this winter is a concern; we should all be confident in being comfortable in our own homes.”

“Only 29 per cent of us bleed radiators in preparation for winter, meaning they could have cold spots, while a third of us have not had our heating system serviced in the last year – which could leave it more prone to breakdowns.”

“Winter-proofing your home is the best way to insulate yourself from the chills of the season without spending more money on heating bills.  Energy Saving Week aims to engage householders to prepare their homes for winter.”

Other findings include:

  • 50% of people on means tested benefits say they struggle to keep their home warm
  • 1 in 6 don’t even know what temperature they heat their home to
  • 48% of renters struggle to heat their home compared to 29% of homeowners
  • Renters are far more likely to avoid turning the heating on compared to homeowners

Thompson added: “We’re urging people to make some straightforward improvements to their homes so that they can be comfortable during cold periods. There are even grants available to help towards the cost of fitting insulation or a new boiler, so it’s worth checking.” 

“The Energy Saving Trust website is a great resource for all; giving independent advice and guides on the problems you can address quickly and easily – and helping you avoid the worst winter woollies in favour of a warmer, more comfortable home. We have local grant information too.”

Household efficiency information and advice can be found on the Energy Saving Trust website, on

Energy Saving Week is being supported by Phoenix Natural Gas, the Housing Executive, National Energy Action, consumer bodies and electricity and gas suppliers who have organised energy saving road-shows at locations around the country.

Road-show locations

30 October      10am —1pm   Kennedy Centre, Belfast

30 October      2—5pm           Forestside, Belfast

31 October      10 —1pm        Bloomfield Shopping Centre, Bangor

31 October      2—5pm           Fairhill Shopping Centre, Ballymena

1 November    10—1pm         The Quays, Newry

1 November    2—5pm           High Street Mall, Portadown

2 November    10—1pm         Foyleside, Derry/Londonderry

2 November    2—5pm           Asda, Omagh

3 November    10—2pm         Erneside Shopping Centre, Enniskillen


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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.