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News Archive - 2011

  • 08 November 2011

    Reel Issues for Youth

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    Pupils from St Gemma’s High School recently took part in an education outreach event as part of the Coca-Cola Cinemagic International Film and Television Festival for Young People. more »

  • 24 October 2011

    Expert Gives Advice For Winter

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    Last winter we experienced one of the most severe winters in decades, with plumbing issues leaving many households without heating or running water. Below is a recent press interview with local... more »

  • 17 October 2011

    Reel issues for Youth

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    Phoenix has announced its support for this year’s Coca-Cola Cinemagic International Film and Television Festival for Young People. more »

  • 17 October 2011

    Carbon Monoxide Awareness

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    Phoenix Energy Services recently visited the University of Ulster to promote gas safety to students. more »

  • 22 September 2011

    Improve Your Home Exhibition

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    On 8th and 9th October Belfast’s King’s Hall will play host to a large scale Improve Your Home exhibition which will have a wide range of companies on hand to give advice to members of the public.... more »

  • 17 August 2011

    Success In The Pipeline For Gas Apprentice

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    A Belfast man has been heralded as the Northern Ireland’s best ‘Adult Apprentice’ for 2011 at the annual Plumbing and Mechanical Services Apprentice of The Year awards held recently at Belfast City... more »

  • 16 August 2011

    Energy Boost For Roddensvale Kids

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    Disadvantaged children who attend Roddensvale School in Larne recently received a boost from the Energy for Children Charitable Trust - the Charity set up by Phoenix and the wider natural gas... more »

  • 11 August 2011

    Phoenix Helps To Energise Acceptable Enterprises

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    Acceptable Enterprises Larne (AEL), a social enterprise offering employment to local disadvantaged people, has received a big boost from Phoenix Natural Gas. more »

  • 05 August 2011

    Heating Help for Older People

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    With the colder Autumn/Winter months not far away, Phoenix Natural Gas recently hosted a visit from a wide range of older people’s groups. The campaigners were there to find out what the gas... more »

  • 22 July 2011

    Little Seth Energised By Gas Charity

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    Bangor boy Seth Murton (7) recently welcomed a boost from the Energy for Children Charitable Trust – the charity set up by Phoenix and the wider natural gas industry with the aim to help local... more »

  • 14 June 2011

    Mayor Welcomes Boost For Youth Centre

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    The Strand Extreme children’s dance group based at the Doyle Youth Centre on Mountpottinger Road in Belfast have received a welcome funding boost from the Energy for Children Charitable Trust – the... more »

  • 25 May 2011

    Powerful Help For Young Readers

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    St Patrick’s Primary School in Holywood have announced that several of their Year 5 pupils have begun a ‘Time to Read’ project in partnership with staff from Phoenix Natural Gas. more »

  • 27 April 2011

    Giving Old Boilers The Boot

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    For an undefined period of time a wide-ranging and privately funded Boiler Scrappage scheme has been made available to householders who wish to connect to natural gas for the first time in the... more »

  • 31 March 2011

    Dodds Calls for Action on Cost of Home Heating Oil

    North Belfast DUP MP Nigel Dodds has raised the issue of the high cost of home heating oil in Northern Ireland with the Secretary of State for Energy, Chris Huhne, in the House of Commons. more »

  • 29 March 2011

    Boiler Scrappage Scheme welcomed

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    From 4th April 2011 a wide-ranging and privately funded Boiler Scrappage grant will be made available to householders who wish to connect to natural gas for the first time in the Greater Belfast area. more »

  • 15 March 2011

    Comber Embracing Fuel Choice

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    Phoenix Natural Gas has confirmed that almost 20% of householders and businesses in Comber have already connected to the mains gas network, despite gas only having been made available to most... more »

  • 24 February 2011

    Advice from Local Heating Expert

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    With energy issues very much top of the local and global agenda, the Belfast Media Group recently interviewed Paul McKee, General Manager of Phoenix Energy Services. more »

  • 15 February 2011

    Minister Welcomed by Gas Apprentices

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    Danny Kennedy MLA, Minister for Employment and Learning, visited Phoenix Gas headquarters in Belfast where he met with Group Chief Executive Peter Dixon and first year Phoenix apprentices [L to R]... more »

  • 08 February 2011

    Funding Is Music To Local Kids’ Ears

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    Holywood Family Trust has become the latest recipient of funding from the George Best Belfast City Airport’s Community Fund. Disadvantaged young people in the Holywood area are already... more »

  • 06 January 2011

    Advice for customers experiencing problems this Winter

    The record freezing temperatures currently being experienced in Northern Ireland this Winter have led to record levels of natural gas usage with connection activity to the network remaining high... more »

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.

 

Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.

 

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.