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Gas to East Down Project

Phoenix Natural Gas is currently extending the natural gas pipeline within County Down. For further information on the extension programme, you can download the information booklet here: Gas to East Down Project

This page provides real-time updates on current works and information on road closures and diversions.


A lane closure is in operation on B2 Downpatrick Road between Teconnaught Road and Cumber Road from Monday 24 April to Sunday 4 June inclusive. Temporary traffic lights are in operation.


A lane closure is in operation on B2 Annacloy Road at the junction with Belfast Road until Sunday 30 April 2017.

A lane closure is in operation on A7 Belfast Road between A2 Annacloy Road and New Bridge Street from Wednesday 19 April to Sunday 30 April 2017 inclusive.


The B175 is closed from Spa to Ballynahinch Road, with local access only. Teams are currently located in two areas on the B175, with road closures and diversions in place.

Work is being carried out on the Dunmore Road B175 between Ballymaglave Road and Edendarriff Road from Monday 24 April for approximately six weeks. A shuttle bus is in operation for school children during this time - please contact Translink for further information on 028 90666630 or at

Work is being carried out between the junctions of Ballymaglave Road (Spa) and Chapel Hill (Drumaroad) from Wednesday 19 April to Sunday 13 August inclusive. A diversion is in operation.

B175 Spa Road Diversion Map


Ballymacormick Road is closed to traffic between the junction of Hillsborough Road and Backnamullagh Road until Sunday 21 May 2017 inclusive. A diversion is in operation.

Ballymacormick Road Diversion Map

Knox Road is closed to traffic until Sunday 30 April inclusive, with local access only. A diversion is in operation.

Knox Road Diversion Map

Backnamullagh Road is closed to traffic between Knox Road and Grove Road between Monday 24 April and Sunday 7 May inclusive.

Backnamullagh Road Diversion


Cumber Road will be closed to traffic between the junctions of C288 - Drumaness Road and B2 - Downpatrick Road from Wednesday 19 April 2017 until Sunday 28 May 2017 inclusive. A diversion will operate along C288 Drumaness Road, C288 Crawfordstown Road, U109 Magheralone Road and B2 Downpatrick Road.

Cumber Road Diversion Map

*Please note, these are estimated timescales and may be affected by changing conditions. Please check this page for continued updates to works information*

Works are also in progress to connect homes and businesses to the main natural gas pipeline. Roads currently experiencing infill activity include:


  • Belfast Road
  • The Square


  • Clanwilliams Close/Cottages/Park
  • Lord Moira Park


  • Culcavy Road
  • Monument Road
  • Dromore Road
  • Oaklands

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.


Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.


No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.