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Legal Disclaimer

Phoenix Energy Holdings (“Phoenix”)

Please read this notice carefully. Your access and use of this website is subject to these conditions, and by using and accessing the website, you signify your agreement with them.

The trademarks, logos and service marks displayed on this website are owned and registered (where applicable) by Phoenix or its parent, subsidiary or affiliated companies. No rights or licences are granted or may be implied by their display upon this website. Copying or downloading material from this Site does not transfer title to any material on this Site to you. Anything transmitted to this Site by you becomes Phoenix’s property and may be used by us for any lawful purpose. Phoenix reserves all rights with respect to copyright and trademark ownership of all material at this Site, and will enforce such rights to the full extent of the law.

You may not (i) copy, reproduce, reverse engineer, distribute, publish, display, perform, modify, upload any information from, transmit, or in any way exploit the whole or any part of this Site; or (ii) use this Site in any way that is unlawful or fraudulent; or (iii) use this Site or the information and graphics on the Site in any way which infringes Phoenix’s or any third party's trademarks or other intellectual property rights.

The contents of this Site have been prepared solely for information purposes and in connection with providing services. No investment or tax advice is being given in this Site. Nothing on this Site should be regarded as an offer or solicitation to buy or sell any investment(s) or an offer or solicitation to provide investment services or as a comment on the merits of engaging in any investment transaction or activity or an inducement to do so. Statements made on this website are subject to change and correction without notice and no responsibility is accepted for the contents of the Site by Phoenix. Independent advice should be sought where appropriate.

The information on this Site is provided "as is". Phoenix does not warrant the accuracy, reliability or completeness of the materials or information contained herein, either expressly or impliedly, for any purpose and expressly disclaims, to the fullest extent permissible pursuant to applicable law, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. Phoenix accepts no responsibility or liability for, and makes no warranties that, functions contained at this Site will not be interrupted or error-free, that defects will be corrected or that this Site is free from viruses or other malicious software. Phoenix does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material at this Site. In no event will Phoenix or its affiliates be liable to you for any direct, special, indirect, consequential, incidental, punitive or exemplary damages or any other damages of any kind arising out of or in connection with the use, copying or display of the content contained in this Site or in sites accessed through this Site even if Phoenix or any such affiliate has been advised of the possibility thereof.

Phoenix does not represent that (i) any of the materials at this Site; (ii) any investments or investment services that may be referred to on this Site; or (iii) anything else on this Site, are appropriate for use or permitted by local laws in all jurisdictions or by all investors. Those who access this Site do so on their own initiative, and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt. None of the materials or investment services at or referred to at this Site are available to persons resident in any jurisdiction where this would be contrary to local law or regulation or require authorisation or registration of Phoenix or any other person

Past performance is not indicative of future results; the value of investments may fall as well as rise and investors may not get back the amount invested. Changes in rates of foreign exchange may cause the value of the investments to go up or down. No representation is being made that any investment will or is likely to achieve profits or losses similar to those achieved in the past, or that significant losses will be avoided.

If you leave this Site via a link contained in this Site, and view material that is not provided by Phoenix, you do so at your own risk. The provision of these links by Phoenix does not constitute authorization or sponsorship of, an endorsement by, or an affiliation with such sites by Phoenix. The content of these sites to which you link has not been developed, checked for accuracy or otherwise reviewed by Phoenix. Phoenix accepts no responsibility for the content or the use of the sites or pages linked or linking to this Site, and Phoenix is not responsible for damages or losses caused by any omissions that may exist in the information or other content provided in such Site, whether actual or consequential.

Phoenix reserves the right to modify, alter, delete and update at any time the contents of this website. These terms and conditions are governed, construed and subject to the law and jurisdiction of England and Wales.

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Installing natural gas central heating does eliminate the need for a separate hot water tank, so it is possible to free up some space where the hot press currently exists. However, it is not a requirement of installing natural gas central heating that your hot water tank is removed, so it is entirely your choice.

Homeowners installing a new central heating appliance will be required to make an application to the Builiding Control department of their local council prior to work commencing.

Once you have requested your connection to the natural gas network, it can take up to 15 working days to get a planned connection date. Your natural gas connection is installed over approximately 5 working days, which includes re-instatement on private and public property.  The final stage is the internal installation completed by your installer which (depending on the work involved) can take on average 3 working days.

Currently Phoenix Natural Gas offers a free connection to the natural gas network, worth up to £750.  Work to install your natural gas appliance, e.g. central heating or gas fire is carried out by an independent Gas Safe registered installer.  Details of these installers can be found here.

There would be more energy saving benefits to change everything at once, but we realise that family budgets may prevent this. It is possible to change over in stages, as financial considerations allow.

As with any major home improvement there will be an element of disruption, although both Phoenix Natural Gas and Gas Safe registered installation companies (registered with Phoenix Natural Gas) will aim to keep this to an absolute minimum.

The network operator provides and maintains the natural gas network.  The supplier buys gas which they then sell to consumers via the network operator’s network.  Your supplier is your first point of contact for billing queries and payment card requests.

Phoenix Natural Gas is the gas transporter and network operator.  We do not supply natural gas.  Details of gas suppliers in the greater Belfast area can be found here.

No. All installers who are eligible to carry out natural gas work have been registered with Gas Safe Register, which is the national watchdog for gas safety in the UK. Many of these installers will also be registered with Phoenix Natural Gas, which ensures that you can take advantage of our many offers and incentives for new customers switching to natural gas.

A number of installation companies offer a finance facility which allows you to install a new high efficiency natural gas system and spread the cost of installation over a fixed number of months.

For more information on Finance please click here.

For a full list of Phoenix registered installers please click here.

 

This section is currently under review.

Please call your gas supplier or 03454 55 55 55 for help and advice.

We apologise for any inconvenience caused.

 

Phoenix Natural Gas is the network operator and not the gas supplier.  Therefore, you will need to speak to your gas supplier.  Details of suppliers can be found here.

On occasion Phoenix Natural Gas will need to carry essential maintenance on the gas meter.  We will endeavour to notify you of this to enable access to your gas appliances after the work is carried out. However, we know that this is not always convenient for consumers. 

If we have been at your property and left a no access card this will give the appropriate number to call to get your gas switched back on.  If you have any questions regarding this please contact our customer services team on 03454 55 55 55.

Natural gas is the fuel of choice for many consumers across Europe with 20 million customers in Great Britain alone. Phoenix Natural Gas continually monitors the system for safety and operates a 24-hour emergency response service, 365 days a year. All gas appliances should be correctly installed by a Gas Safe registered installation company and should be checked annually.

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency. If you think you smell gas, you should contact the 24-hour gas emergency service on 0800 002 001 or click here for further advice.