Phoenix Natural Gas Northern Ireland - Contact Us

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Contact Us

IMPORTANT NOTICE

Phoenix Natural Gas is NOT a gas supplier to homes and businesses.

We are a network operator and gas transporter responsible for installing and maintaining meters and meter cabinets on behalf of gas suppliers and property owners.

All enquiries concerning your gas bill, prepayment meter card, direct debit or special payment arrangement should be directed to your gas supplier. Your gas supplier contact details can be found on your latest bill or statement.

Regrettably contacts and messages left on this website cannot be re-directed to your gas supplier.

 

  • By Phone

    For all general enquiries, lines open from:

    Monday to Thursday - 8.30am to 7pm

    Friday 8.30am to 4.30pm

    Saturday/Sunday/Public holidays - Closed

    08454 55 55 55*

    *Calls cost from 3p per minute from a BT landline. Calls from other networks may vary.

    Please note: All enquiries concerning your gas bill,prepayment meter card, direct debit or special payment arrangement should be directed to your gas supplier. Your gas supplier contact details can be found on your latest bill or statement.

  • In an emergency

    If you smell gas phone the 24-hour gas emergency service on 0800 002 001

  • By Email

  • Post

    You can write to us at:

    Phoenix Natural Gas
    197 Airport Road West
    Belfast, BT3 9ED

  • Find Us

In an Emergency...