At home
Your 6 steps to connection
Connecting your home to Phoenix Natural Gas is easy. By following the simple steps below, you can quickly connect your home and start enjoying the benefits and convenience of Natural Gas:
Step 1: Check availability
If you’re interested in converting your existing central heating system to natural gas, the first thing to check is whether natural gas is available in your area.
You can do this by using our online address checker.
Step 2: Energy Advisor Appointment
Once you know that you can get connected, you can either contact us online or call us on 08454 55 55 55* to arrange a time for one of our Energy Advisors to come out and visit you to discuss the benefits of natural gas. They will also offer you free expert advice to help you save energy and money throughout your home and tell you about our special offers.
Step 3: Select your Gas Safe registered installation company
Once you have decided that you would like to convert to natural gas, Phoenix will connect your home to the natural gas network by installing your meter. To complete the installation of your new natural gas heating system or appliance, the next step is to choose your Gas Safe registered installation company. If you would like us to introduce to an installer please contact us on 08454 55 55 55* or you can select your own installer by using our online installer directory.
Your installer will undertake a full technical survey of your home and provide you with a written quotation. We recommend that you get up to three quotations for this work so you can compare costs to make sure you are getting best value for money.
Step 4: Choosing your natural gas appliances
Installing natural gas provides a fabulous opportunity to upgrade your home in many ways. There are a number of local retailers who sell a wide range of natural gas fires, cookers, tumble dryers and barbeques. You can view of a full list of retailers in your area by using our online retailer directory.
Step 5: Confirm your gas supplier
Before you connect to the natural gas network you must choose a gas supplier who operates in the Phoenix Natural Gas licence area.
Step 6: Installation
Once you have accepted a quotation for a Gas Safe registered installation company, please call our Customer Services team on 08454 55 55 55* to arrange your connection to the natural gas network. Your home will either be fitted with a pre-payment or credit meter depending on your circumstances, and can be discussed with your Energy Advisor. We will advise you of your Planned Connection Date. You should then advise your installer of this date so they can schedule your central heating and/or appliance installation in your home.