Our Standards of Service

Notice of Rights 2021

Notice of Rights 2021

Our Notice of Rights sets out the standards of performance you can expect from us and outlines the compensation you could receive if we fail to meet these standards.

Please download the complete Notice of Rights by clicking the image above or the link below.

Notice of Rights 2021 (pdf)

Accuracy Scheme 2021

Accuracy Scheme 2021

A refund, where applicable, will be paid to you where quotation amounts are agreed by us, or an independent expert, to be inaccurate. 

Please download the complete Accuracy Scheme by clicking the image above or the link below.

Accuracy Scheme 2021 (pdf)

Our Standards of Performance 2020

Our Standards of Performance 2020

You can view our latest performance results by clicking the image above or the link below

Our Standards Of Performance 2020 (pdf)