Our Standards of Service

Notice of Rights 2018

Notice of Rights 2018

Our Notice of Rights sets out the standards of performance you can expect from us and outlines the compensation you could receive if we fail to meet these standards.

Please download the complete Notice of Rights by clicking the image above or the link below.

Notice Of Rights 2018 (pdf)

Accuracy Scheme 2018

Accuracy Scheme 2018

A refund, where applicable, will be paid to you where quotation amounts are agreed by us, or an independent expert, to be inaccurate. 

Please download the complete Accuracy Scheme by clicking the image above or the link below.

Accuracy Scheme 2018 (pdf)

Our Standards of Performance 2017

Our Standards of Performance 2017

You can view our latest performance results by clicking the image above or the link below

Overall Standards Of Performance 2017 (pdf)