Customer Support

As an essential service provider, we play an active and critical role in the lives of local communities, working with domestic and business users, members of the public and community representatives. We strive to deliver the best possible standards of service to all while continuing to invest in and develop our services in line with customer needs.

We recognise that there may be times when some consumers will need additional and specific support from us. We are committed to working with consumers directly to ensure a truly inclusive approach to customer service.

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Inclusive Service

We have developed our approach to inclusive customer service in a way that is designed to identify consumers with specific needs or in vulnerable situations and, in turn, ensure we suitably shape our service delivery in a way that is most relevant to meet their needs. Find out more about how we meet the needs of all consumers in the booklet below.

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