Safety & Environment

Safe working and safeguarding our customers

Dial Before You Dig

At the planning stages of any works, our ‘Dial before you Dig’ team should be contacted to ensure you are taking adequate precautions when digging. To advise our team that you intend to dig in a certain area or you are requesting copies of gas drawings or safety information, please complete the form below. Please ensure you allow 10 working days to request gas drawings.

Notify us before you dig

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If possible, please provide 10 working day’s notice when requesting copies of gas drawings or safety information via our team.

Critical Supply Main Locations

Phoenix Natural Gas personnel must witness excavation in the vicinity of mains operating at 7bar and above. It is essential that you have checked our Critical Supply Main Locations prior to starting any work. Please provide at least three working day’s notice so that we may co-ordinate a visit to site by a member of our team.

7 Bar Map

The term ‘High Risk’ refers to areas having mains operating at pressures greater or equal to 4bar, critical supply main and pressure reduction equipment sites where hazards resulting from impact or interference present increased risk to people and property. Additional precautions are therefore necessary during the execution of works near to such pipe and plant.

These items of pipe and plant will be identified on drawings supplied by us (Note: small service pipes to buildings are not generally shown). Additional requirements will be stipulated in our High Risk letter, which will accompany the drawings.

These requirements can be summarised as follows;

  • Prior to commencement, contact us on 028 90 55 5819 three working days in advance so that we may co-ordinate a visit to site by a member of the company’s engineering team where the following is proposed:
  • Excavation (drilling, moling, etc) within 3m of gas mains
  • Excavation (drilling, moling, etc) within 10m of pressure reduction equipment

NOTE: When the risks on site have been assessed by us and control measures agreed, restrictions on proximity distances may be reduced. Our personnel must witness excavation in the vicinity of mains operating at 7bar and above.

To find out more information on safe digging practices, download a PDF version of our complete ‘Dial Before you Dig’ booklet, or contact us directly.