Safety & Environment

Safe working and safeguarding our customers

In an Emergency

In An Emergency
  1. Call the gas emergency team 0800 002 001 (24 hrs a day 365 days a year)
  2. Turn off the gas supply at the meter, unless the meter is located in a cellar or basement - in which case, do not enter.
  3. If there is a smell of gas in the cellar or basement, you should evacuate the building.
  4. Extinguish all naked flames and do not smoke or strike any matches.
  5. Open doors and windows for ventilation.
  6. Do no turn on or off any electrical switches, including door entry systems.
  7. Check gas appliances to see if the gas has been left on unlit or that a pilot is out.
  8. Never leave it to anyone else to call the emergency line and make sure you allow immediate access to our engineer.

How to Turn off the Gas Supply